We offer impartial consulting evaluation, analyses, and services to assess call/contact center technology, systems, and applications. This includes the expertise to define business requirements, evaluate current functionality, architect a cost effective solution, advise on the impact of future trends, develop short- and long-term phased plans, analyze costs vs. benefits, define and document the Business requirements, develop the business case, develop vendor selection criteria, develop the RFP’s, orchestrate the RFI/RPP process, and help you select the proper application technology for according to your needs and goals.
We help clients evaluate the technology options that meet their business, budget, and infrastructure requirements, using a step-wise time frame to achieve maximum integration effectiveness.
As a vendor-neutral consulting firm, we provide independent advice and expertise to help you design and/or assess your current call/contact centre and organizational infrastructure. Our expertise includes the following types of call/contact centre technologies, systems, and applications: